![]() If the answer is not available on the help center, use the Help button on the bottom-right side of any page to quickly submit a ticket. Submit Tickets directly from this Help site Submitting a ticket in this fashion automatically includes information about your account, which allows the help center to better help you. To submit a help ticket, use the red question mark link at the top-right of every page in your portal and then click the personal help link (pictured above). Also, the help team is not available on holidays. Where are servers located in has servers located in San Jos, 08, Costa Rica. The help team is not available on weekends, but the incoming tickets are monitored for emergency situations that cannot wait until Monday. What IP addresses does resolve to resolves to the IP addresses 190.93.247.210. Frequently Asked Questions on the right side contain links to short videos and help pages that answer common questions.Īs good as the help website is as a self-help tool, there are times when online help just is not good enough. For those times, you need a real person to answer your questions.ĭuring the school year, the support agents are available within normal business hours.Use the links under training to see available training options. ![]()
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